REFUND & CANCELLATION POLICY — GATO
1. General Policy
GATO is a subscription-based SaaS platform. All sales are final once a billing cycle has been charged. We do not offer monetary refunds for subscription fees, except as required by applicable law or outlined below.
2. Free Trial
All plans include a 30-day free trial. We encourage users to fully evaluate the Platform before subscribing. Starting a trial does not obligate you to purchase.
3. Monthly Subscriptions
- Cancel at any time through your account or by contacting support
- Access continues through the end of the current billing period
- No refund for unused portion of the billing month
- No further charges after cancellation is confirmed
4. Annual Subscriptions
- Access continues through end of annual period upon cancellation
- Not eligible for pro-rated refunds for unused months
- If GATO significantly changes a core feature, contact support within 30 days for a review
5. Exceptions — When Refunds May Be Considered
- Duplicate charge: Charged more than once for the same period due to technical error
- Unauthorized charge: Reported within 7 days of the charge
- Extended outage: Verified Platform outage exceeding 72 consecutive hours during a paid period
To request a refund exception: hello@alertacreative.com — Subject: "GATO Refund Request." Include account email, transaction ID, and description. Reviewed within 5 business days. Decisions are final.
6. Downgrade Policy
Downgrades take effect at the start of the next billing cycle. No credits issued for the current period.
7. Enterprise Plans
Refund terms for Enterprise plans are governed by the individual service agreement.
8. Chargebacks
Initiating a chargeback without first contacting GATO support may result in immediate account suspension. Contact us first at hello@alertacreative.com.